FAQs - Shenzhen Veikong Electric Co., Ltd.

Q What certifications does VEIKONG have?

Q: What certifications does VEIKONG have?

A: VEIKONG products are certified to ISO CE and IEC international standards, ensuring they meet the safety and electromagnetic compatibility requirements of major global markets.

VEIKONG is also one of the few companies in China capable of independently developing core vector control software algorithm technology for inverters. Our R&D team has 20 years of industry experience and currently holds 52 technical patents (ranging from R&D to product quality and appearance patents). They have also received dozens of R&D awards, including those for "National High-tech Enterprise" and "Shenzhen Specialized and New Enterprise."

This R&D expertise directly guarantees the quality of our products' underlying technology. For example, our inverters utilize a unique heat dissipation design that enables continuous and stable operation in high-temperature environments, a key reason why many leading industry customers choose us.

Q How does VEIKONG prevent cross-regional product mixing between distributors and customers?

Q: How does VEIKONG prevent cross-regional product mixing between distributors and customers?

A: VEIKONG maintains clear customer records and has a clear regional protection policy.

We adhere to market protection principles for our distributor customers.

For exclusive distributors, we sign exclusive agreements, fully support their development, and strictly enforce market protection principles.

This is a key strategic policy that has enabled VEIKONG to grow and develop in diverse regions around the world.

Q What is the market price of VEIKONG inverters?

Q: What is the market price of VEIKONG inverters?

A: As one of the top 10 inverter manufacturers in China, VEIKONG's prices are in the upper mid-range.

However, for long-term strategic partners (distributors), VEIKONG fully supports customers and offers prices that offer exceptional value for money for products of comparable quality.

We also offer tiered pricing based on order volume.

Simply put, the larger the order volume, the greater the price support VEIKONG can provide.

In addition, we offer annual incentives ranging from 2% to 5% to 8% of product sales to high-quality, long-term distributors.

Furthermore, we provide extensive support to our sales partners in terms of payment methods, delivery times, and customized services.

Q What is VEIKONG's pre-sales and after-sales service like?

Q: What is VEIKONG's pre-sales and after-sales service like?

A: As a professional inverter manufacturer, VEIKONG provides one-stop service to high-quality distributors.

1) First, our sales team will carefully inquire about the customer's application and understanding of product technology. They will provide free professional selection advice and pre-sales video training.

2) Second, VEIKONG offers a 24-month after-sales guarantee. This means that within 24 months, VEIKONG will provide free parts for repairs for any quality issues caused by component damage. We also provide lifetime online after-sales technical support, 24-hour rapid response online after-sales service, and a professional technical team to help our customers resolve software update issues within two hours. Customers have cited VEIKONG's technical service as a key reason for choosing VEIKONG as their partner.

Q What are VEIKONG's customization services like, and what's the minimum order quantity?

Q: What are VEIKONG's customization services like, and what's the minimum order quantity?

A: VEIKONG not only offers logo customization, but also optimizes the software and basic settings based on your application needs, making sales and usage more convenient.

Furthermore, compared to other high-quality brands, VEIKONG's minimum order quantity for customization is only $20,000, allowing customers to grow from small to large.

Q How does VEIKONG ensure its products maintain market leadership, quality, and stability?

Q: How does VEIKONG ensure its products maintain market leadership, quality, and stability?

A: VEIKONG has a highly qualified and professional R&D team.

We not only have highly qualified engineers with over 20 years of experience, but also highly educated, senior engineers with a strong focus on innovation and R&D.

VEIKONG invests at least 20% of its annual operating profit in R&D to support product optimization.

We also proactively and rapidly improve our products based on market feedback, ensuring VEIKONG products maintain a leading position in the market.

Q What is VEIKONG's market positioning and long-term development strategy?

Q: What is VEIKONG's market positioning and long-term development strategy?

A: VEIKONG is committed not only to providing customers with first-class inverter products and after-sales service, but also to building long-term strategic partnerships with customers.

We hope that all customers who work with VEIKONG will not only have a dealer-customer relationship, but also a mutually supportive strategic partnership.

We will do our utmost to help you become the largest inverter market leader in your region, and VEIKONG will be your loyal and reliable supporter and ally.

Q What is VEIKONG's typical delivery time?

Q: What is VEIKONG's typical delivery time?

A: For orders of less than 10 units, delivery is typically within 3 days or within the original stock.

For orders under 100 units, delivery is 7-14 business days.

In urgent cases, VEIKONG can coordinate production for distributors to minimize lead times.

Q What are the inspection standards and procedures for VEIKONG products?

2.Q: What are the inspection standards and procedures for VEIKONG products?

A: VEIKONG products undergo rigorous quality inspections before being shipped to customers.

1) VEIKONG factories conduct both manual and machine inspections on incoming components. This ensures that only qualified electronic components are shipped to the next production line or to the temperature and humidity-controlled raw material warehouse for production.

2) Before assembly, our circuit boards undergo a professional, automated conformal coating process, with at least three coats, to ensure VEIKONG products can operate efficiently in harsh environments such as humidity, heat, and dust.

3) After the inverter is assembled, it undergoes an initial full-unit test.

4) Products that pass this full-unit test enter a high-temperature aging chamber for 12 hours of power-on testing.

5) After the aging test, the complete unit undergoes a full-load test.

All VEIKONG products can only be packaged and shipped after passing these rigorous tests. It is precisely because of such a strict inspection and testing process that we can ensure that our shipment failure rate remains stable at 0.5%. Such a low failure rate is also confirmed by market feedback from global customers.

Q Does VEIKONG provide regular product training or industry solution training for dealers?

Q: Does VEIKONG provide regular product training or industry solution training for dealers?

A: VEIKONG has a professional technical support team that provides dealers with regular basic product training and industry solution training. Furthermore, our R&D department optimizes software based on customer needs for different industries.

For example, for the shearing and tracking industry, we've added electronic cam functionality and positioning algorithms.

For the textile industry, we've specifically designed a frequency swing function to reduce short-circuit rates within textile factories and improve product quality.

For the high-performance industry, we've developed corresponding start-stop control and logic brake functions.

We've also customized photovoltaic water pump software to achieve 99.9% efficiency for photovoltaic panel energy tracking and fast, user-friendly operation.

For harsh, humid, and high-temperature environments, we've customized inverters with an IP55 high protection rating.

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Shenzhen Veikong Electric Co., Ltd. company FAQ

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